Existing customers
Here for you, when you need us
We believe managing your mortgage should be straightforward. Please view our useful information section below. If there is anything else we can help you with our friendly team are just a phone call away.
We are here to help
If you have a question regarding your mortgage or if your circumstances have changed, simply contact us and we’ll be happy to help.
Make a payment online
Our secure online payment facility provides a quick and simple way for you to make your mortgage repayments.
Useful information…
Our primary method of collecting your repayments is by direct debit. If this is not the best method for you then you can make repayments in the following ways:
• Make a payment online via our secure payment system
• Pay via your internet banking, quoting your Loan Agreement Number
Our bank details are:
Lesley, Stephen & Co. Limited
Sort code: 23-05-80
Account number: 18908506
• Call 0330 822 8394 to speak with us and make a payment over the phone
Please remember to quote your Loan Agreement Number on all methods of payment to make sure the money is applied to your account.
We are required to send you statements at certain intervals throughout the life of your mortgage.
Annual Statement
This is issued to you 12 months after your loan is taken out and every 12 months thereafter.
The statement includes all payments made as well as any charges and third party costs that have been applied to your account during the 12 month period of the statement. It also includes the interest charged during the period as well as a running balance so that you can see how much capital you have repaid during the period of the statement.
Notice of Arrears
We are required to send you a Notice of Arrears when you are two months’ in arrears. The Notice includes details of your arrears, other account information and an information sheet that provides details of your rights and where you can get help.
We may send you a follow up Notice should your account remain in arrears. If you require any further information regarding the information we provide to you, please do not hesitate to contact us by email [email protected], phone 0330 822 8394 or post.
We will try our hardest to provide the best service possible but if you believe we have failed you in any way then please view our complaints procedure.
We understand that circumstances can change from the time you originally applied for your loan and that some people for whatever reason may fall into financial difficulties. Please view our Financial Difficulties download for information on how we may be able to help you.
Please view our Tariff of Charges download.
If none of the above answers your question(s), then please call us on 0330 822 8394 or you can arrange for us to call you back by simply completing our callback form.
Financial Ombudsman Service
www.financial-ombudsman.org.uk
The Financial Ombudsman Service adjudicates between borrowers and lenders or intermediaries where there is a dispute.
Financial Conduct Authority (FCA)
www.fca.org.uk
The FCA regulate the financial services industry in the UK.
Citizens Advice
www.citizensadvice.org.uk
Citizens Advice Bureau, National network offering free advice and help, especially on debt problems.
Money Helper
https://www.moneyhelper.org.uk
Free and impartial money advice, set up by the government.
